How Can We Support You?

Academic Technologies provides support and access to a variety of resources for faculty and students. 

Phone: (305) 284 2008   Email:

Contact Us
Submit a request for assistance, or to provide feedback to Academic Technologies.
Knowledge Base
Search for on-demand tutorials, questions and training on our supported systems.

Blackboard Helpdesk
Request technical and guidance between 9am - 9pm, 7 days a week.

Course Design Assistance
Explore resources to develop, redesign, and review face-to-face, blended and online courses.

Common Teaching Challenges
Review pedagoical guidance addressing common teaching challenges and questions.
Request assistance and training on UM supported tools from the Learning Platforms Team.

Technology Investigations
Interested in a new technology for implementation at the University of Miami? Academic Technologies can evaluate and explore your request.
Student Support Services
Review information or provide technical feedback on a range of of IT support for students.

Medical Education
Discover online innovations at Medical Education, including 'Cane Academy and Panopto Lecture Capture.