Blackboard Helpdesk

Blackboard Helpdesk is dedicated to helping UM faculty, staff, and students with their online teaching and learning needs. In particular, we can assist you with UM's learning management system, Blackboard Learn, which is located at courses.miami.edu.

Contact us any time you have a question, a problem, or any feedback.

Quick Links: Help Desk Request Form / Knowledge Base


How to Contact Us:

During the semester, our office is open from 9am to 9pm (EST), Monday through Friday except during UM holidays.

  • Help Desk Request Forms: Create a support ticket for common course related questions.
  • Email: blackboardhelp@miami.edu 
  • Call: (305) 284-3939
  • Drop-in: We would be delighted to assist you in person. We are located in the Otto Richter Library, third floor, first door on the right.